NHTSA Complaint #11219175 — 2013 TOYOTA SIENNA

BECAUSE I LIVE ON A DIRT ROAD; I AM ASSUMING THAT BUILT UP ON THE WINDOW ROLLERS, HAVE DAMAGED MY WINDOWS. MY WINDOWS ARE SCRATCHED, TO THE POINT WHERE IT AFFECTS VISIBILITY. I THOUGHT THE SCRATCHES WERE ON THE WINDOW TINT (INTERIOR); BUT IT TURNS OUT, IT IS ON THE EXTERIOR (THE GLASS). I WENT TO A WINDOW REPAIR SHOP, HOPING THEY COULD RESURFACE THE GLASS. THEY SAID THERE IS NO REPAIR AND THAT I WOULD HAVE TO REPLACE THEM. REPLACING 3 TO FOUR WINDOWS WOULD COST OVER A THOUSAND DOLLARS (TINT EXTRA). I AM VERY DISAPPOINTED BECAUSE APART FROM THE HIDEOUS LOOK, MY FAMILIES SAFETY IS AT RISK. I CHOSE NOT TO REPLACE THE WINDOWS, BECAUSE THE ROLLERS WILL JUST BEGIN THE PROCESS ALL OVER AGAIN. IF YOU LIVE ON A DIRT ROAD, I RECOMMEND YOU EITHER WASH YOUR CAR, VERY REGULARLY OR DON'T ROLL DOWN YOUR WINDOWS AT ALL. THE LATTER IS VERY DIFFICULT FOR US TO DO. I LIVE IN SOUTHERN CALIFORNIA, AND IT GETS VERY HOT; INSIDE A PARKED VEHICLE. WHEN I PUT MY CHILDREN IN THE CAR; I ROLL DOWN THE WINDOWS IMMEDIATELY, AND START THE A.C; TO BRING THE TEMPERATURE DOWN. I HOPE TOYOTA BECOMES AWARE OF THIS PROBLEM AND INSTALLS BETTER ROLLERS, OR OFFERS REPAIRS. THANK YOU.