NHTSA Complaint #11219139 — 2014 HONDA CR-V

I NOTICED THAT THE VEHICLE WOULD SKATE BETWEEN 25-30 MPH WHEN ACCELERATING. I TOOK IT TO THE CLOSEST HONDA DEALERSHIP TO HAVE IT LOOKED AT, HOPING IT WAS COVERED UNDER MY WARRANTY. I WAS TOLD THAT I HAD TO PAY $140 FOR THEM TO JUST CHECK MY VEHICLE. THEN THEY CALLED ME TO TELL ME THAT IT WAS CAUSED BY A SOFTWARE ISSUE AND HONDA HAD CREATED AN UPDATE, WHICH I WOULD HAVE TO PAY TO RECEIVE. THAT THEY WOULD ALSO HAVE TO FLUSH MY TRANSMISSION FLUID AS PART OF THIS, AND THAT THE COST WOULD BE $499 WITH LABOR AND TAXES. I THEN ALSO WENT AHEAD AND HAD MY OIL CHANGED AND MY BRAKE FLUID SINCE IT WAS RECOMMENDED. TOTAL BILL WAS $703. I THEN CAME HOME AND STARTED LOOKING UP AND IT APPEARS THAT MANY OTHER PEOPLE HAVE/HAD THE SAME ISSUE. MOST WEREN'T CHARGED BY THEIR DEALER FOR THE UPDATE AND FLUID CHANGE, WHICH SEEMS TO CORRECT THE ISSUE. BUT I WAS. AND I HAVE THE SILVER WARRANTY UNDER FIDELITY. AND IT AFFECTED MY POWER TRAIN, BUT THEY CO WIDER IT A SOFTWARE ISSUE, NOT MECHANICAL, SO THEY WOULD NOT COVER IT. HONDA SHOULD NOT CHARGE FOR THIS ISSUE, WHICH WAS CLEARLY AFFECTING ENOUGH PEOPLE TO CAUSE THEM TO HAVE AN UPDATE AVAILABLE. BUT WHY CHARGE FOR IT? IT'S A MALFUNCTION IN THEIR SOFTWARE WHICH AFFECTED THE VEHICLES PERFORMANCE, AND THEY SHOULD HAVE DONE A RECALL AND PROVIDED THIS FOR FREE.