NHTSA Complaint #11219128 — 2017 SUBARU FORESTER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11219128
Vehicle 2017 SUBARU FORESTER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 23,825 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I AM WRITING IN REGARD TO FBI ALERT NUMBER 1-031716-PSA. MY HUSBAND AND I BELIEVE THAT OUR 2017 SUBARU FORESTER IS BEING REMOTELY EXPLOITED. SEP. 29, 2018 WE PURCHASED OUR FORESTER FROM TUCSON SUBARU (4901 N. ORACLE ROAD TUCSON, AZ 85704). OCT. 3, 2018 WE TOOK CAR TO TUCSON SUBARU BECAUSE CAR WAS BRAKING WHEN THE BRAKES WERE NOT APPLIED, AND THERE WAS A DIAGNOSTIC CODE IN THE POWER-TRAIN SYSTEM. DEALER KEPT CAR AND RETURNED IT TO US OCT. 4, 2018 STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE BRAKE PROBLEM INCREASED AFTER RECEIVNG OUR CAR BACK. THE FOLLOWING ANOMALOUS VEHICLE BEHAVIOR BEGAN TO OCCUR, INTERMITTENTLY AND NOW DAILY. 1)CAR ACCELERATES ON ITS OWN AND WHEN BRAKE IS LIGHTLY PRESSED. 2) WHEN TURNING, CAR STOPS MOMENTARILY AND AT OTHER TIMES ACCELERATES INTO THE TURN FROM THE REAR WHEELS CAUSING THE CAR TO ALMOST FISHTAIL. 3)CAR SELF ACCELERATES FROM THE REAR LIKE IT'S BEING PUSHED. 4)CAR BRAKES WHEN NO BRAKES ARE APPLIED, AND WHEN GAS PEDAL IS LIGHTLY PRESSED. 5)SPEED DOES NOT REGISTER CORRECTLY ON SPEEDOMETER WHEN CAR SELF ACCELERATES AND SELF BRAKES. 6)WHEELS LOSE TRACTION AT RANDOM TIMES MAKING IT LIKE DRIVING A BOAT ON WATER. IT FEELS LIKE ALL MANUAL CONTROLS DISENGAGE. 7)DURING ANOMALIES, SOMETHING IN CAR CAUSES DIFFICULTY IN CONCENTRATION TO NEAR PASSING OUT. EXITING CAR DECREASES SYMPTOMS. 8)SOMETHING AT FRONT FLOOR IN CAR CAUSES FEET TO HEAT UP, VIBRATE, GO NUMB, SWELL, AND FORM SMALL BLOOD CLOTS BENEATH THE SKIN SURFACE MAKING IT DIFFICULT TO HOLD ON THE BRAKE OR GAS. 9)THE ANOMALIES OCCUR WHEN A CAR TAILS US OR STAYS A SPECIFIC DISTANCE BEHIND OUR CAR. ALL ANOMALIES HAVE OCCURRED WHEN THERE ARE OTHER CARS IN THE VICINITY OF OUR CAR, DURING CITY AND HIGHWAY DRIVING (CRUISE CONTROL IS OFF). NOV. 17, 2018 AND APR. 23, 2019, WE TOOK THE CAR TO TUCSON SUBARU. DEALERSHIP STATED THAT THEY COULD NOT DUPLICATE THESE ANOMALIES.

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