NHTSA Complaint #11219100 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 60 MPH, THE CONTACT'S STEERING WHEEL SEIZED. THE VEHICLE DROVE INTO A DITCH AS THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL. THE CONTACT AND HIS SPOUSE HAD TO TURN THE STEERING WHEEL TOGETHER TO GET THE VEHICLE OUT OF THE DITCH. A MESSAGE APPEARED ON THE INSTRUMENT PANEL INDICATING "SERVICE POWER STEERING" AND THE TRACTION WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO VALUE FORD AND CHRYSLER (205 SOUTH, STATE HWY 9, MORRIS, MN 56267, (800) 568-5431) WHERE IT WAS DIAGNOSED THAT A NEW STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MECHANICS WERE AWAITING FURTHER DIAGNOSTIC TESTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 125,000. *BF THE CONSUMER STATED THE RACK AND PINION WAS REPLACE A WEEK LATER. *TR