NHTSA Complaint #11218926 — 2016 DODGE CARAVAN STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	11218926
Vehicle	2016 DODGE CARAVAN
Component	STRUCTURE:BODY:DOOR
Date of Incident	April 26, 2019
Date Filed	June 10, 2019
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR'S BUZZING ACTUATOR WENT OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SISK CHRYSLER DODGE JEEP RAM (270-885-9900, LOCATED AT FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER REBUILT THE ENTIRE DOOR AT THE CONTACT'S EXPENSE. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE DOOR BUZZING ACTUATOR ALSO FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

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