NHTSA Complaint #11218496 — 2012 KIA SPORTAGE

MY 2012 KIA SPORTAGE STOPPED ABRUPTLY ON THE RIGHT HAND SIDE OF INTERSTATE 295 IN NJ. I WAS JUST BEFORE THE #20 EXIT. A LARGE AMOUNT OF OIL DRAINED FROM UNDER MY CAR. I CALLED AAA AND HAD IT TOWED TO KIA IN CHERRY HILL NJ. I WAS TOLD THE ENGINE WAS COMPLETELY RUINED. IT WOULD COST ME $6000. FOR A NEW ENGINE. I HAD GONE TO KIA INITIALLY ABOUT THREE WEEKS AGO5/15/19 BECAUSE I RECEIVED NHTSA RECALL NU: 19V101 AND I WAS HAVING SOME PROBLEMS WITH MY CAR. I HAD TO KEEP PUTTING OIL INTO IT. AND IT DID NOT DRIVE WELL. THEY HAD NEVER HEARD OF THE RECALL BUT CHECKED MY CAR AND SAID THAT THE OIL HAD BEEN LEAKING OUT OF THE ENGINE AND WAS ALLOVER THE UNDERBODY OF THE CAR. INSIDE THE OIL WAS BADLY MUCKED UP AND HAD TO BE THOROUGHLY CLEANED OUT AND THEY HAD TO TAKE THE ENGINE OUT TO DO THIS. THEY WOULD ALSO REPLACE THE SPARK PLUGS ALTHOUGH THEY WERE NOT BAD BUT THEY HAD THE ENGINE OUT. IT WAS CALLED A DEFUDGE ON THE ENGINE.THIS COST ME $1,600.00 BUT THEY GAVE ME A DEAL OF $1,300 BECAUSE I AM A NICE OLD LADY. AND THEY WANTED TO GIVE ME A BREAK.THE CAR WAS NOT GOOD, IT SPUTTERED, AND PUFFED OUT SMOKE AS DROVE. IT WOULD NOT START RIGHT, AND IN TOWN DRIVING IT WOULD STALL AND SPUTTER. I RETURNED TO KIA ON 5/21/19. THEY RECLEANED IT AGAIN. IT CONTINUED TO HAVE PROBLEMS AND SPUTTER WHEN STATING UP. THE DAY BEFORE THE ENGINE LIGHT WENT ON BUT THEN WENT OFF AGAIN. 6/6/19 AAAFLAT BED DELIVERED CAR TO KIA AND IT IS IMMOBILE. I AM 74 YEARS OLD I CALLED KIA BY 9:00AM I WAS TOLD TO CALL AAA AND THEY ARRIVED AT 10:53. I HAD BEEN ON THE HIGHWAY SIDE OF THE ROAD FOR 31/2 HR. I WAS IN KIA FOR 6 HOURS WAITING. I HAVE HAD 4 KIAS AND NEVER HAD THIS PROBLEM. THERE WAS NOT ANY INDICATION GIVEN TO ME THAT THE ENGINE WAS IN JEOPARDY. ONLY THING THAT WAS MENTIONED WAS THEY WERE TRYING NOT TO HAVE TO REPLACE SOME HOSES? THEY ARE TRYING TO HELP ME OUT WITH THE COST. IT HAS 109.+ MILES *JS