NHTSA Complaint #11218311 — 2009 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11218311
Vehicle	2009 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	May 22, 2019
Date Filed	June 6, 2019
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THERE HAS BEEN A LATCHING ISSUE WITH THE REAR POWER HATCH SINCE WE HAVE OWNED THE CAR. TOYOTA ISSUED A REPAIR RECALL IN 2017 TO FIX THE ISSUE BUT IT IS BROKEN ONCE AGAIN. EITHER THEY ARE USING DEFECTIVE PARTS OR A DESIGN FLAW, BUT IT IS VERY DANGEROUS AS WE HAVE HAD THE REAR DOOR OPEN WHILE DRIVING SEVERAL TIMES. THEY DO NOT WANT TO REPAIR BECAUSE THEY DO NOT THINK IT IS A SAFETY ISSUE.

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