NHTSA Complaint #11218149 — 2008 TOYOTA CAMRY SOLARA

2017 REGULAR OIL CHANGE I WAS TOLD OIL LEVEL WAS EXTREMELY LOW. NO EXPLANATION GIVEN TO ME. I WAS TOLD TO REGULARLY CHECK OIL LEVEL BETWEEN CHANGES. I HAVE BEEN ADDING OIL REGULARLY. UPON LOOKING FOR ANSWERS ON MY OWN, I FOUND OUT THAT THIS IS A KNOWN PROBLEM WITH MY VEHICLE! I TALKED TO TOYOTA REP, AND HE ADMITTED THAT 2 LETTERS WERE MAILED TO ME, NONE OF WHICH I RECEIVED, REGARDING REPAIR OPTIONS BY TOYOTA. THIS OFFER EXPIRED IN 2018. I ASKED FOR ADDRESS, THEY DIDN'T HAVE THAT INFO. SO I ASKED IF ALL COMMUNICATIONS FROM TOYOTA COULD BE MADE BY EMAIL, THEY SAID NO. I FEEL EXTREMELY TAKEN ADVANTAGE OF. I ALWAYS USED TOYOTA SERVICE TO AVOID PROBLEMS LIKE THIS. CUSTOMER SERVICE IS LACKING AND I FEEL I SHOULD STILL QUALIFY FOR A REPAIR BY TOYOTA.