NHTSA Complaint #11217900 — 2013 FORD FUSION ENERGI

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11217900
Vehicle	2013 FORD FUSION ENERGI
Component	ELECTRICAL SYSTEM
Date of Incident	June 4, 2019
Date Filed	June 4, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I TOOK MY VEHICLE TO SPRADLEY FORD DEALERSHIP FOR SERVICE REGARDING RECALLS 16S42 AND 18S24. THE DEALERSHIP REPORTS RESOLVING 16S42 BY SERVICING THE SEAT BELT TENSIONERS. THE DEALERSHIP REFUSED TO ADDRESS RECALL 18S24 BECAUSE I DID NOT HAVE THE CHARGING CABLE INSIDE THE VEHICLE. I SPOKE WITH SERVICE STAFF ON 3 OCCASIONS PRIOR TO PICKING UP MY VEHICLE AND AT NO TIME DID THEY REQUEST OR INFORM ME TO BRING THE CABLE TO THE DEALERSHIP. THE DEALERSHIP MADE NO EFFORT TO REPLACE THE CORD, THERMISTOR OR TRUNK BATTERY HOUSING AS REQUIRED.

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