NHTSA Complaint #11217855 — 2018 BMW X3

TL* THE CONTACT OWNS A 2018 BMW X3. WHILE REVERSING THE VEHICLE, THE REARVIEW CAMERA SPONTANEOUSLY BLACKED OUT INTERMITTENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO ADVANTAGE BMW CLEAR LAKE (400 GULF FWY S, LEAGUE CITY, TX 77573, (281) 557-7000) WHERE THEY INFORMED THE CONTACT THAT THE SOFTWARE WAS UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,600.