NHTSA Complaint #11217851 — 2018 TOYOTA RAV4

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE ATTEMPTING TO DRIVE THE VEHICLE, ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHECKERED FLAG TOYOTA (LOCATED AT 5301 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23462, (757) 490-1111) WHERE IT WAS DIAGNOSED THAT THE SOY WIRES ATTRACTED RODENTS WHO WERE EATING THE WIRES. THE DEALER REPLACED THE WIRES. IN ADDITION, THE CONTACT STATED THAT THE WASHER FLUID HOSE WAS EATEN BY THE RODENTS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE WASHER FLUID HOSE WAS REPLACED. THE CONTACT WAS INFORMED THAT THEY COULD NOT USE ANYTHING ELSE TO PREVENT THE RODENTS FROM EATING THE WIRES AND ADVISED THE CONTACT TO GET AN EXTERMINATOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JS