NHTSA Complaint #11217643 — 2018 DODGE CHALLENGER

NEW VEHICLE WAS BROUGHT INTO DEALER TWICE PRIOR TO REACHING 15K MILES. BRAKES WERE ADJUSTED, BUT SAID TO BE FUNCTIONING AS DESIGNED. VEHICLE HAS LONG STOPS IN CITY DRIVING ESPECIALLY AFTER LONG PERIODS OF TIME WHEN THE BRAKES HAVE NOT BEEN USED, WHEN THERE IS NO PRESSURE IN THE LINE. THE CAR WAS RE-ASSIGNED A NEW STAR CASE BY FCA DODGE 58387971, FROM CUSTOMER SERVICE REP "SARAH" AT EXTENSION 3020683. 1 APPOINTMENT WAS SET UP TO BRING BACK TO THE DEALER, BUT WHEN I COULD NOT MALE THE APPT. SHE CLOSED THE CASE AND SENT ME NO NOTICE. THE TRANSMISSION ALSO HAS SHIFTING ISSUES AND BANGS IN AND OUT OF GEAR AT LOW OR HIGH SPEEDS AT ALL TIMES, WHEN THE CAR HAS BEEN, OR HAS NOT BEEN DRIVEN. I HAVE LEASED OR BOUGHT 7 CARS FROM CHRYSLER / DODGE IN THE LAST TEN YEARS AND HAVE NEVER BEEN TREATED SO POORLY. I DID ASK THAT THEY TAKE THE CAR BACK AS THE FIRST INCIDENT OCCURRED WITHIN 3K MILES WHERE I NEARLY RE-ENDED SOMEONE AT VERY LOW SPEEDS UNDER 20 MPH BECAUSE OF THE CAR'S DEFECTIVE STOPPING DISTANCE. INSTEAD DODGE TOLD ME TO GO THROUGH MY STATE'S LEMON LAW. I AM ASKING FOR ASSISTANCE FROM THE NHTSA. I AM ASKING THAT THEY CONTACT DODGE FCA CUSTOMER CARE DIRECTLY AT 1 844 827 2006 AND SPEAK TO SARAH AT EXTENSION 3020683. THE TRANSMISSION IS VERY CLUNKY AS WELL. IT SLAMS INTO A LOWER GEAR SO HARD IT LURCHES THE VEHICLE BACKWARDS FROM THIRD TO SECOND GEAR. THIS VEHICLE WAS A PRESENT TO MYSELF AFTER SURVIVING COLON CANCER, BUT IT'S A NIGHTMARE THAT DODGE DOESN'T WANT TO HEAR ABOUT AND WANTS TO DO NOTHING TO RESOLVE. FIRST REPAIR ORDER WAS 08 29 2018 (PURCHASED IN JULY 2018), SECOND REPAIR ORDER WAS MARCH 21 2019. THIRD REPAIR ORDER WAS SCHEDULED IN MAY 2019, BUT NEEDED TO BE RESCHEDULED. DODGE CLOSED MY STAR CASE AS A RESULT OF ME CANCELING THE APPT. WITH THE DEALERSHIP.