NHTSA Complaint #11217516 — 2015 KIA SOUL

RECALL NOTICE 19V120. CASE #13172862. 2015 KIA SOUL. WHEN I TOOK MY VEHICLE IN FOR A RECALL REPAIR MAY 8, 2019 IT WAS ALREADY PERFORMING IN NEGATIVE WAY IN ALIGNMENT WITH PROBLEMS LISTED ON THE RECALL NOTICE, WHICH INCLUDES KNOCKING NOISE FROM ENGINE, ILLUMINATED MIL & OIL ESCAPE. ON MY SERVICE TICKET FROM DEALERSHIP, IT'S INDICATED THERE ARE ENGINE ISSUES, BUT NO REPAIRS WERE MADE OTHER THAN A SOFTWARE UPDATE. I PROVIDED ALL MAINTENANCE RECORDS AS REQUESTED (WHICH COVERED THE LAST 2 YEARS) AND WAS TOLD BY THE KIA SERVICE MANAGER ' THAT I PROVIDED SUBSTANTIAL INFORMATION WORTHY OF QUALIFYING FOR REPLACEMENT PARTS AT NO ADDITIONAL COST. HE SAID HE WOULD PRESENT MY CASE TO A KIA REP FOR FURTHER EVALUATION. WHEN IN MOTION, MY VEHICLE STILL MAKES HORRIBLE LOUD KNOCKING NOISES AND OFTEN STALLS. BUT, CURRENTLY, MY VEHICLE IS STATIONARY & UNSAFE TO DRIVE DUE TO THE ENGINE PROBLEM. I'VE HAD TO FIND OTHER MEANS OF TRANSPORTATION WHILE MY KIA SITS INOPERABLE IN MY DRIVEWAY! OVER THE PAST 3 WEEKS, I HAVE REPEATEDLY CONTACTED THE KIA CONSUMER ASSISTANCE CENTER, CASE MANAGER AND EVEN THE LOCAL KIA SERVICE MANAGER TO NO AVAIL. THIS IS OUTSIDE OF WHAT'S CONSIDERED A REASONABLE AMOUNT OF TIME!! NO RETURN CALLS OR UPDATES HAVE BEEN PROVIDED ON MY CASE NUMBER. I HAVE BEEN THE ONE TO REACH OUT EACH TIME. DURING A PHONE CALL I MADE LAST FRIDAY, MAY 31 -- I WAS TOLD BY A CUSTOMER SERVICE REP THAT THE (UN-NAMED) DISTRICT MANAGER WOULD GIVE ME 20% OFF MY REPAIRS!! I'M EXPECTING THESE REPAIRS TO BE DONE WITHOUT CHARGE BECAUSE THE PROBLEMS ARE DIRECTLY ASSOCIATED WITH THIS RECALL. KIA WOULDN'T PROVIDE THE DISTRICT MANAGER'S NAME OR ANY CONTACT INFO. THIS SITUATION HAS JEOPARDIZED MY SAFETY & CONTINUES TO CREATE MANY INCONVENIENCES! PLEASE HELP ME TO RESOLVE QUICKLY. THIS WEBSITE HAS INFO: HTTPS://WWW.CARANDDRIVER.COM/NEWS/A27053460/NHTSA-INVESTIGATION-HYUNDAI-KIA-FIRES/