NHTSA Complaint #11217509 — 2011 VOLKSWAGEN JETTA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11217509
Vehicle	2011 VOLKSWAGEN JETTA
Component	ELECTRICAL SYSTEM
Date of Incident	June 2, 2019
Date Filed	June 3, 2019
Mileage	155,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

HAVING ISSUES WITH IGNITION SWITCH. I PARKED VEHICLE IN FRONT OF STORE LOCATION AND WHEN I RETURNED TO MY VEHICLE THE KEY WOULD NOT TURN. I RESEARCHED ONLINE AND SPOKE TO A MECHANIC TO MOVE THE STEERING WHEEL LEFT AND RIGHT TO SEE IF THE SWITCH HAD JUST LOCKED BUT AFTER MORE THAN AN HOUR OF THIS IT STILL WOULD NOT TURN. MECHANIC WENT TO TRY TO WORK ON IT AND WAS ALSO UNABLE TO DO SO AND REFERRED ME TO AN IMPORT MECHANIC AS HE HAD RECENTLY REPLACED ANOTHER VOLKSWAGEN WITH THE SAME ISSUE. CURRENTLY VEHICLE IS NOW HAVING TO BE TOWED TO MECHANIC AS KEY CANNOT BE TURNED. THIS SEEMS TO BE A RECURRING ISSUE WITH VOLKSWAGEN VEHICLES.

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