NHTSA Complaint #11217440 — 2012 KIA SOUL

OCCASIONALLY, THE CHECK ENGINE LIGHT WOULD TURN ON AND THEN TURN OFF. FOR ONLY A DAY OR TWO, I COULD HEAR A RATTLING SOUND UPON ACCELERATION. WHILE DRIVING ON THE HIGHWAY, THE NOISE BECAME MUCH LOUDER, THE ENGINE FAILED AND BEGAN SMOKING. THE CAR BECAME INOPERABLE. I HAD THE CAR TOWED TO AN AUTO SHOP WHERE THEY SHOWED ME THAT A PISTON ROD HAD PUNCTURED THE CAR'S ENGINE BLOCK. I LEARNED THAT THE CAR HAD BEEN RECALLED UNDER NHTSA RECALL NUMBER 19V120. I FOLLOWED RECALL INSTRUCTIONS AND BROUGHT THE CAR TO A LOCAL DEALER. THE DEALER REFUSED TO REPAIR THE CAR. THEY STATED THAT THERE IS NO PROOF THAT THE ENGINE MALFUNCTION WAS RELATED TO THE RECALL.