NHTSA Complaint #11217090 — 2016 FORD EXPLORER

THE LOCATION OF THE CONTROLS FOR THE THIRD ROW SEATS IS A PROBLEM. WHEN THE SEATS ARE DOWN, THE BUTTONS FACE THE INTERIOR OF THE CAR AND CAN BE BUMPED BY CARGO. ONCE THE SEATS START TO MOVE, THERE IS NO WAY TO STOP THEM. THIRD, THE LAST TIME WE PUT THE THIRD ROW DOWN, THEY WOULD NOT RETURN TO THE SEAT POSITION WHEN WE PUSHED THE BUTTON. I LOOKED THROUGH THE CAR GUIDE FOR A MANUAL OVERRIDE, BUT THE STRAP THAT IS ON SOME CAR SEATS, IS NOT ON THE 3RD ROW SEATS. THE VEHICLE HAS BEEN IN PARK, AND THE ENGINE OFF, WHEN THIS HAPPENED, AND WHEN WE TRIED TO REMEDY THE PROBLEM. BOSCH FORD IN TEMECULA HAD NO SUGGESTIONS ABOUT WHAT THE PROBLEM COULD BE, OR ANY PRICE RANGES FOR POSSIBLE REPAIRS.