NHTSA Complaint #11210890 — 2012 SUBARU OUTBACK

VEHICLE SHUDDERS WHEN COMING TO A STOP AND WILL STALL WHEN GOING FROM STOPPED TO MOTION. SUBARU REPLACED THE TORQUE CONVERTER 2 YEARS AGO AND TOLD US THIS WOULD FIX THE ISSUE AND IT DID FOR A LITTLE WHILE. THE VEHICLE IS NOW DOING THE EXACT SAME THING--STALLING OUT IS A SAFETY ISSUE. SUBARU DETERMINED THAT IT WAS ONCE AGAIN A FAULTY/BAD TORQUE CONVERTER--SO THIS SEEMS LIKE AN ISSUE WITH SUBARU TORQUE CONVERTERS. THE FIRST TIME, THEY ADMITTED THEIR MISTAKE AND PAID FOR THE REPAIR. I ASKED THEM AGAIN TO COVER IT AND WAS EVEN TOLD ON THE PHONE BY A SUBARU REPRESENTATIVE THAT THE TORQUE CONVERTER IN A VEHICLE SHOULD NOT HAVE GONE BAD THE FIRST TIME, MUCH LESS THE SECOND TIME...BUT SINCE MY MILEAGE IS OVER THEIR "GOODWILL" LIMIT FOR THE WARRANTY EXTENSION, THEY WILL NOT FULLY COVER THE REPAR/REPLACEMENT OF THE TORQUE CONVERTER A SECOND TIME (AFTER HAVING THE NEW ONE FOR 2 YEARS, ONLY 45,000 MILES.) I KNOW THAT WE ARE NOT THE ONLY CONSUMERS THAT THIS IS HAPPENING TOO AND AS IT IS A KNOWN PROBLEM WITH THEIR TORQUE CONVERTERS AND A DEFINITE SAFETY ISSUE, MY HOPE IS THAT THIS WILL PROMPT A RECALL OR IN SOME WAY, HAVE SUBARU FIX THEIR MISTAKES AND NOT PUT IT OFF ON THE CONSUMER, AS IF WE JUST HAPPENED TO PURCHASE A LEMON OR SOMETHING.