NHTSA Complaint #11210783 — 2015 KIA SOUL

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 50 MPH ON A TWO LANE ROAD, THE CONTACT HEARD A LOUD BOOM AND THE ENGINE SHUT OFF. THE VEHICLE WAS ABLE TO CRUISE TO THE DESTINATION, WHICH WAS A SHORT DISTANCE AWAY. THE VEHICLE WAS PURCHASED AT EMERLING FORD (150 S CASCADE DR, SPRINGVILLE, NY 14141, (716) 592-4949) AND THEY QUOTED $7,000 TO REPLACE THE ENGINE. THE CONTACT FOUND OUT THAT THE 100,000 MILE WARRANTY FOR KIA DID NOT TRANSFER TO A SECONDARY OWNER. THE CONTACT WAS SOLD A WARRANTY EXTENSION BY THE DEALER WHEN SHE PURCHASED THE VEHICLE. THE DEALER ADMITTED THAT THEY NEVER CALLED THE MANUFACTURER TO FIND OUT IF THE WARRANTY TRANSFERRED TO THE CONTACT. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 71,300.