NHTSA Complaint #11210611 — 2012 HYUNDAI SONATA

THE FIRST TIME I WENT OUT TO START MY VEHICLE AND IT WOULDN'T START WHILE IN MY DRIVEWAY. I CALLED HYUNDAI FREEHOLD AND THEY SAID THERE 'MAY BE' A PROBLEM WITH THE ENGINE BUT THEY WOULDN'T KNOW UNTIL THEY BROUGHT IT IN. (REALLY, EVEN WITH THE MASSIVE RECALLS ACROSS THE NATION? OKAY.) THEY WOULD NOT PAY FOR THE TOW. THEY WOULD REIMBURSE ME AFTER THE FACT. I PLAYED DUMB AND HAD IT TOWED TO THEM BUT REPORTED IT TO HYUNDAI CORPORATE. THEN HYUNDAI OF FREEHOLD ADMITTED THERE WAS A RECALL ON MY VEHICLE AND THEY WOULD GIVE ME A NEW ENGINE. THE SECOND TIME I WAS COMING OUT OF THE COLLEGE FROM A NIGHT CLASS AND IT WOULDN'T START. I CALLED THEM THE NEXT MORNING AND THEY SAID THE SAME THING (WE WON'T PAY FOR THE TOW WE WILL REIMBURSE YOU). THEY KNEW BY THE SECOND TIME AROUND THAT I HAD PURCHASED A THIRD PARTY WARRANTY SO EITHER WAY THEY WOULDN'T BE STUCK WITH THE BILL. I HAD IT TOWED BY THE THIRD PARTY AND PAID THE DIFFERENCE AS THE FIRST TIME. THIS TIME THEY SAID IT WAS THE STARTER. (HMMM, OKAY). NOW HERE I AM A FEW MONTHS LATER. AND I GO OUT TO MY CAR AND THE CAR ISN'T STARTING (AGAIN). SHOULD I BOTHER TO CALL THEM AND ASK THEM IF THEY WILL PAY FOR THE TOW THIS TIME? WHAT'S THE DIFFERENCE RIGHT AS LONG AS I'M NOT PAYING ANYTHING BUT HE DIFFERENCE AFTER THIRD PARTY PAYMENT YOU ASK? IT'S THE PRINCIPLE! ALSO, WHAT HAPPENED WHEN MY THIRD PARTY AGREEMENT RUNS OUT AND THESE KNUCKLEHEADS ARE STILL SAYING (WE HAVE TO SEE IF IT'S SOMETHING WE DID!?! OR WORSE YET, SOMETHING HAPPENS WHILE I'M OUT WITH MY TWO YEAR OLD?! THEY ARE CLEARLY DOING THIS TO OTHER PEOPLE I CHECKED THEIR YELP PAGE I'M NOT THE ONLY VICTIM. PLEASE HELP?! I CAN'T AFFORD TO WAIT UNTIL MY THIRD PARTY WARRANTY IS UP FOR THEM TO FIX THE PROBLEM OR GIVE ME A VEHICLE OF THE SAME VALUE MINS THE PROBLEMS. IT'S LITERALLY BEEN ONE THING AFTER ANOTHER SINCE I BOUGHT THE CAR. AND FORGET ABOUT ASKING FOR A LOANER!