NHTSA Complaint #11210534 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11210534
Vehicle	2012 FORD FOCUS
Component	POWER TRAIN
Date of Incident	May 28, 2019
Date Filed	May 29, 2019
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE VEHICLE HAS BEEN IN THE DEALER 5 TIMES FOR TRANSMISSION RELATED ISSUES. THEY HAVE REPROGRAMMED THE PCM, TCM 3 TIMES. REPLACED THE TCM ONCE, REBUILT THE TRANSMISSION. THE CAR STILL SHOWS SIGNS OF SHUDDERING AND VIBRATION DUE TO THE TRANSMISSION SEALS LEAKING ON THE CLUTCHES. THE LAST TIME THE CAR WAS IN, THE TRANSMISSION DIDN'T "LOSE ENOUGH RPM'S" TO WARRANT REPAIR, ALTHOUGH THE DEALER AND MECHANIC STATED THE CAR SHOULD NOT DRIVE THAT WAY. NOW THE EXTENDED WARRANTY HAS EXPIRED FOR THE CUSTOMER CARE 14M01 AND FORD WILL NOT DO ANYTHING ABOUT IT AND WANTS ME TO PAY $1600.00 FOR THE REPAIR. THE CAR HAS LOW POWER, WHEN PULLING OUT ONTO THE ROADWAY IT HESITATES AND SOMETIMES IS VERY SLOW TO MOVE. THIS CAN CREATE QUITE A HAZARD WHEN PULLING OUT INTO TRAFFIC

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