NHTSA Complaint #11210504 — 2013 CHEVROLET VOLT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11210504
Vehicle	2013 CHEVROLET VOLT
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 27, 2019
Date Filed	May 28, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

I HAVE HAD MY CAR FOR 2 YEARS AND HAVE NOT EXPERIENCED ANY ISSUES WITH THE BATTERY OR PROPULSION CONTROL SYSTEM. I GOT A RECALL NOTICE TO FIX "LOSS OF PROPULSION DUE TO LOW CELL VOLTAGE". THE SERVICE TEAM WAS VERY NICE, I SAT IN THEIR WAITING ROOM FOR ABOUT TWO HOURS. THEY SAID IT WAS DONE SO I THEN WENT TO WORK FOR A COUPLE HOURS. WHEN DRIVING HOME I GET TO THE POINT WHERE THE INITIAL ELECTRICAL BATTERY IS DEPLETED AND THEN IT TURNS ON THE GAS GENERATOR. I IMMEDIATELY GET AN ALERT "LOSS OF PROPULSION" AND THE CAR STOPS ACCELERATING AND DRIVES VERY DIFFERENT. LOW ACCELERATION, AC TURNS OFF. I MAKE IT HOME AND THEN THE CHARGING SYSTEM SAYS IT IS NOT WORKING. I TRY TO TURN THE CAR BACK ON AND IT DOESN'T LET ME PUT IT IN GEAR. I CALLED ON STAR AND THEY SCHEDULED A TOW TRUCK TO COME AND HAVE IT TOWED BACK TO THE DEALERSHIP. WILL LET YOU KNOW HOW IT GOES.

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