NHTSA Complaint #11209435 — 2014 CADILLAC SRX

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11209435
Vehicle 2014 CADILLAC SRX
Component SUSPENSION
Date of Incident
Date Filed
Mileage 75,470 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND ONSTAR WAS CALLED FOR ASSISTANCE. THE CAR WAS TAKEN TO THE NEAREST CADILLAC DEAL WHO FOUND THAT THE REAR RIGHT ADJUSTER LINKS BROKE DUE TO THE THREADS WERE WORN. FOUND THAT RECALL 14V571000 RECALL DATE 9/19/2019 COMPONENT SUSPENSION: REAR.

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