NHTSA Complaint #11209380 — 2019 RAM 1500
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11209380 |
| Vehicle | 2019 RAM 1500 |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | 2,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I LET MY SON OFF AT TSC DOOR, TURNED TO PARK, AND BAM!!, LOUD NOISE AS IF I HIT CONCRETE. I PROCEEDED TO MOVE FORWARD, TO ONLY HAVE MY TRUCK VEER TO THE LEFT, BUMPING UP NEXT TO POLE. I REVERSED SLIGHTLY AND MY LEFT FRONT SIDE WENT DOWN. I STOPPED. GOT OUT AND SEEN MY FRONT LEFT TIRE DOWN INWARD, FOUND A BROKEN PIECE UNDER THE FRONT OF THE TRUCK. CALLED MY INSURANCE SF, WAS TOLD TO CALL CHRYSLER BECAUSE MY VEHICLE IS UNDER WARRANTY. CHRYSLER CONTACTED. TRUCK WAS TOWED TO NEAREST CHRYSLER DEALERSHIP. THIS OCCURED APRIL 9TH, 2019. I JUST BOUGHT THE TRUCK JAN. 4TH, 2019. THE BROKEN PIECE IS THE KNUCKLE TO THE SPINDLE, MY STEERING WAS GONE. IT SAT AT THE DEALERSHIP UNTIL APRIL 26TH, 2019. HAVING BEEN SEEN BY 3 CHRYSLER REPRESENTATIVES, 2 OF WHICH DEEMED THE PART DEFECTIVE, THE 3RD DEEMED IT MY FAULT FOR HITTING THE POLE, DENYING MY CLAIM. STATE FARM NOTIFIED AND FILED A CLAIM AS COLLISION?? TRANSFERRED TRUCK TO COLLISION CENTER TO START REPAIRS ON MAY 8TH,2019. STATE FARM WILL NOT PAY FOR DEFECTIVE SPINDLE, STATES CHRYSLERS RESONSIBILTY. CHRYSLER DENIES THAT SPINDLE IS DEFECTIVE. THIS IS A SAFETY ISSUE!! I WAS LUCKY IN THAT IT BROKE IN A PARKING LOT AND NOT ON THE ROAD. THIS IS PROBABLY GOING TO HAPPEN TO SOMEONE ELSE AND MAY END UP A FATALITY. CHRYLSER NEEDS TO TAKE OWNERSHIP AND RECALL THESE SPINDLES. THE NEW SPINDLES THAT ARE ABOUT TO BE PUT ON MY TRUCK ARE NOTABLY BETTER MADE. OBVIOUSLY CHRYSLER IS AWARE! FOR MY PIECE OF MIND.....I AM REPLACING THE ONE ON THE RIGHT AS WELL. THIS IS OUT OF MY POCKET TO REPLACE THOSE.
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