NHTSA Complaint #11209332 — 2011 FORD F-150

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE DRIVING 55 MPH, THE VEHICLE SHIFTED INTO FIRST GEAR ON ITS OWN. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO BILL MARSH FORD (LOCATED AT 408 W MILE RD, KALKASKA, MI 49646, (231) 258-9192) WHERE THE TRANSMISSION WAS UPGRADED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE ENGINE PERFORMED AS IF IT WERE MISFIRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE AND TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AFTER LEAVING THE INDEPENDENT MECHANIC AND WHILE AT A STOP SIGN, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO START AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO ANOTHER INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE REPLACED THE TIMING CHAIN ON HIS OWN, BUT NOT THE ENGINE. THE VEHICLE WAS LATER TAKEN TO BILL MARSH FORD GAYLORD (LOCATED AT 1928 OTSEGO AVE, GAYLORD, MI 49735, (989) 732-6737) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE ON THE LEFT BANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.