NHTSA Complaint #11209252 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC TO HAVE THE BRAKES CHANGED, IT WAS DIFFICULT FOR THE MECHANIC TO REMOVE THE LUG NUTS TO PERFORM THE REPAIR. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE LUG NUTS WERE DEFECTIVE. THE VEHICLE WAS REPAIRED AND THE LUG NUTS WERE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.