NHTSA Complaint #11209132 — 2018 HONDA CIVIC

KEYFOB RANGE REDUCED DRASTICALLY USED TO BE ABLE TO REMOTE START MY CAR FROM OVER 200FT. NOW I CAN'T EVEN DO IT OVER 30FT. EVEN ONE OF THE SALE MEN SAID IT WAS A PROBLEM BECAUSE HE WAS ABLE TO START HIS OWN CIVIC FROM OVER A 100FT. THE SERVICE MANAGE TOLD ME THE LAST TIME I CAME IN TO CHECK IF THERE WAS ANY NEW (BECAUSE THEY NEVER CALL OR RETURNED MY CALL) SAID THAT CORPORATE HONDA DIDN'T HAVE A FIX AND THAT MULTIPLE PEOPLE HAVE BEEN HAVING THE SAME ISSUE. HE THEN GAVE ME A BUNCH OF RIDICULOUS REASONS (SO MUCH ELECTRICAL SYSTEM THAT IT CAN DRAIN THE BATTERY EVEN WITH THE CAR OFF AND THAT THE CAR IS PROTECTING ITSELF FROM DRAINING COMPLETELY BY "SHUTTING DOWN SOME SYSTEM" WHEN THE CAR IS OFF. OTHER EXCUSES THEY TOLD ME WAS THAT MY WINDOWS WERE TINTED (THEY ARE CERAMIC TINTED WHICH DOES NOT INTERFERE WITH SIGNAL LOSS) IT COULD BE MY DASHCAM, OR MY SUBWOOFER. I WOULD HAVE CONSIDERED IT IF IT HAPPENED AFTER I JUST HAD THEM INSTALLED. BUT I HAD EVERYTHING INSTALLED 3 MONTHS AFTER I BOUGHT THE CAR WHICH WAS OVER A YEAR AGO AND THE PROBLEM JUST SHOWED UP A COUPLE MONTHS AGO. GOES TO SHOW YOU THAT NOT JUST HONDA BUT CAR DEALERSHIPS WILL DO ALL THEY CAN TO NOT FIX YOUR CAR. I EVEN SENT CORPORATE HONDA A MESSAGE AND ALL THEY SAID WAS GO TO A DIFFERENT DEALERSHIP... SERIOUSLY? YOU'D THINK THEY'D TRAIN TECHS TO BE ADEQUATE ENOUGH TO DEAL WITH AN ISSUE LIKE THIS. I AM NOT GOING TO DRIVE 45MIN (CLOSEST LOCATION) TO BE TOLD THE SAME THING. AFTER I ASKED THE DEALERSHIP TO SEE IS THE RECEIVER IN THE CAR COULD BE THE PROBLEM THEY TOLD ME THEY WOULD HAVE TO CHARGE ME A LABOR FEE TO DO THAT. WAS A HONDA FAMILY BUT WILL NOT BE PURCHASING ANOTHER HONDA IN THE FUTURE.