NHTSA Complaint #11209111 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11209111
Vehicle	2015 KIA SOUL
Component	ENGINE
Date of Incident	May 9, 2019
Date Filed	May 21, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

MY 2015 KIA SOUL IS MISFIRING AND THE ENGINE LIGHT IS FLASHING. I RECEIVED A RECALL AND TOOK THE VEHICLE TO STEVE NAPLETON KIA OF ELGIN. THEY SUPPOSEDLY PERFORMED AN ECU UPGRADE AND SENT ME ON MY WAY. MY CAR DIDN'T HARDLY MAKE IT OUT OF THE LOT BEFORE SHAKING LIKE CRAZY AND ULTIMATELY STALLING. I TOOK IT BACK IN AND THEY TOLD ME IT WAS SOMETHING I MUST HAVE DONE TO IT BECAUSE IT WAS FINE WHEN I LEFT. THEY NOW REFUSE TO FIX IT UNLESS I PAY FOR IT. LITERALLY AT A LOSS FOR WORDS..

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