NHTSA Complaint #11208897 — 2012 KIA SOUL

TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD EXPLOSION COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY PULL THE VEHICLE OFF OF THE ROADWAY. UPON RAISING THE HOOD, THE CONTACT NOTICED OIL EVERYWHERE IN THE ENGINE COMPARTMENT AND ON THE ROAD SURFACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. CHARLIE'S KIA (LOCATED AT 475 WESTERN AVE, AUGUSTA, ME 04330, (207) 622-6621) WAS NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THAT THE DEALER WOULD NOT ASSIST BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THEM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.