NHTSA Complaint #11208856 — 2018 RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11208856
Vehicle 2018 RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 6,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

I RECENTLY RECURVED A RECALL (V06) ON MY NEW RAM 2500. THIS RECALL REQUIRED THE JAM NUTS ON THE ADJUSTER SLEEVE PORTION OF THE DRAG LINK TO BE WELDED IN PLACE. THIS AFFECTS THE SERVICEABILITY OF THE VEHICLE IN THAT IF AN ALIGNMENT IS REQUIRED THE STEERING WHEEL WILL BE OFF CENTER BECAUSE THE COMPONENT THAT IS DESIGNED FOR THIS ADJUSTMENT HAS BEEN RENDERED USELESS BECAUSE OF THE RECALL PROCEDURE. I QUESTIONED THE SERVICE REP WHEN I HAD THE RECALL PERFORMED IF THIS WAS A TEMPORARY FIX UNTIL A PROPERLY REDESIGNED COMPONENT WAS AVAILABLE. HIS ANSWER WAS THAT TO HIS KNOWLEDGE WELDING THE JAM NUTS WAS THE PERMANENT FIX. I FEEL THIS REPAIR IS UNACCEPTABLE AS A PERMANENT FIX AS IT RENDERS A COMPONENT OF THE STEERING SYSTEM THAT WAS DESIGNED TO BE ADJUSTABLE USELESS, THUS MAKING ROUTINE MAINTENANCE IMPOSSIBLE.

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