NHTSA Complaint #11208422 — 2015 RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11208422
Vehicle 2015 RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

A RECALL NOTICE, (#V06/NHTSA 19V-021) WAS ISSUED 1/31/2019. I IMMEDIATELY CONTACTED MEADOR CHRYSLER DODGE JEEP THAT FOLLOWING WEEK, AND WAS TOLD THEY HAD NO TIMEFRAME FOR REPAIR/REPLACE OF THE DEFECTIVE AND DANGEROUS PART. THE FOLLOWING MONTH, (MARCH), I RECEIVED ANOTHER NOTICE, CONTACTED THEM, AND I WAS PLACED ON A LIST FOR THE PART TO BE ORDERED. TWO MORE NOTICES WERE RECEIVED AND I WENT DIRECTLY TO THE DEALERSHIPS SERVICE MANAGER TO FIND OUT HOW MUCH LONGER I MUST DRIVE A DANGEROUS VEHICLE BEFORE THEY WOULD BE ABLE TO REPAIR IT AND WAS TOLD "WE ARE NOT CONCERNED WITH 2015 VEHICLES NOW, ONLY THE 2018 AND 2017", AND "DON'T CALL US, WE WILL CALL YOU WHEN WE ARE READY FOR YOURS". I HAVE NOTICED SLACK IN THE FRONT OF MY TRUCK AND HEARD SOME POPPING, YET THE DEALERSHIP IS EXHIBITING ABSOLUTELY NO CONCERN FOR OUR SAFETY AND POTENTIAL LOSS OF LIVES SHOULD THE STEERING BECOME SEPARATED WHILE TRAVELLING AT HIGHWAY SPEEDS. PLEASE HELP ME TO UNDERSTAND WHY THE DEALERSHIPS ARE SO LACKADAISICAL IN THEIR ATTITUDES WHEN LOSS OF LIFE IS POSSIBLE. THANK YOU.

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