NHTSA Complaint #11208032 — 2011 FORD FUSION ELECTRICAL SYSTEM

Complaint Details

ODI Number	11208032
Vehicle	2011 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	May 13, 2019
Date Filed	May 16, 2019
Mileage	257,000 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

I WAS DRIVING IN A 45 MILE LANE, MY ELECTRIC POWER STEERING HOPPED OFF AND POWER STEERING SERVICE NOW CAME ON. MY CAR HIT THE CURB AND LANDED IN SOMEONE YARD. VERY TERRIFYING. I CONTACTED FORD AND THEY SAID THEY WILL NOT REPLACE IT. BECAUSE I DON’T MEET THE GUIDELINES FOR THE RECALL. MY CAR IS OVER 150,000 MILES. AND I WILL HAVE TO PAY. I FELT LIKE THIS IS NOT OKAY I ONLY HAD THIS CAR FOR 2 MONTHS AND THE OWNER NEVER TOOK IT IN WHEN IT WAS UNDER 150,000 MILES. IF IT’S ON RECALL IT SHOULDN’T HAVE A TIME FRAME TO GET IT FIX. IF THEY MESSED UP ON THEIR END FIX IT. NOW THEY ASKING ME TO PAY OUT OF POCKET TO FIX ON THEIR BEHAVE.

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