NHTSA Complaint #11207890 — 2019 HONDA CR-V

BRAND NEW 2019 HONDA CR-V EX-L: ELECTRICAL PROBLEM,4/10/19 AT 200 MILES, BATTERY COMPLETELY DEAD AFTER 2 DAYS OF NOT DRIVING BECAUSE COMPUTER PROGRAM ERROR. HONDA IS AWARE OF PROBLEM, BUT DOES NOT INSTRUCT THE DEALER TO FIX THE PROBLEM BEFORE SELLING ITS CARS. ENGINE PROBLEM AT 12 MILE AND UP, BOUGHT THE CAR IN MARCH,2019, SMELLED GASOLINE IN ENGINE OIL AT DIPSTICK, THE LEVEL WAS OVER MAX MARK BY 1/4", WAS TOLD THAT HONDA ALREADY IMPLEMENTED THE SOLUTION PRIOR TO SELLING 2019 MODEL TO THE PUBLIC. OBVIOUSLY, IT DID NOT SOLVE THE PROBLEM. DEALER WAS NO HELP, REFUSE TO ADMIT THAT THE OIL WAS OVER MAXIMUM AND MIXED WITH GASOLINE. 5-9-19 AT 1467 MILES, PAID TO CHANGE OIL AND FILTER AT DEALER AND STARTED TO MONITOR OIL CONDITION AND LEVEL CLOSELY. DISCOVERING THAT THE OIL LEVEL WAS STILL OVER MAXIMUM MARK BY 1/4" AFTER RETURNING HOME AND ENGINE WAS COOL. 5/13/19 AT 1600 MILES, DRAINED 1/4 QT. OF OIL OUT TO BRING THE LEVEL DOWN TO 1/8" BELOW MAX. MARK. DISCOVERED THAT THE OIL HAD ALREADY TURNED BLACK AFTER LESS THAN 200 MILES , 4 DAYS AFTER OIL CHANGE. SAVED SAMPLE OF THE BLACK OIL FOR DEALER. 5/14/19 AT 1694 MILES, SHOWED SAMPLE OF NEWLY CHANGED BLACK OIL TO THE DEALER SERVICE DEPT. WAS TOLD THAT THIS DIRTY OIL COULD BE TYPICAL OF THIS 1.5 TURBO ENGINE. DEALER ADMIT THIS TIME FROM THE OIL SAMPLE THAT THERE IS GASOLINE SMELL MIXED IN WITH ENGINE OIL. PAID FOR ANOTHER OIL AND FILTER CHANGE MYSELF. DEALER DID NOT OFFER TO DO ANYTHING EXCEPT TELLING ME TO CONTACT HONDA ENGINEERING. WILL CONTINUE TO MONITOR THE OIL STATUS, AND POSSIBLY ASK FOR HELP FROM HONDA USA. HONDA IS NOT DOING THE RIGHT THING FOR THE CUSTOMER SINCE IT HAS KNOWN THIS SINCE 2017 MODEL YEAR. SERIOUSLY, CONSIDERING OTHER BRAND OF VEHICLE IN THE FUTURE. IF THE NEW OIL AND FILTER CAN GET COMPLETELY DIRTY IN LESS THAN 200 MILES, I WOULD BE REQUIRED TO CHANGE OIL EVERY WEEK!