NHTSA Complaint #11207718 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 20 MPH, THE POWER STEERING WAS FAULTY AND IT TOOK EXCESSIVE FORCE TO TURN THE STEERING WHEEL. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED HAMDEN FORD OF CONNECTICUT (2215 DIXWELL AVENUE, HAMDEN, CT 06514, 203-281-7501) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIR SINCE THERE WAS NO RECALL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO AGREED THAT THE VEHICLE DISPLAYED SYMPTOMS OF THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 90,000. *BF *AS