NHTSA Complaint #11207693 — 2018 TESLA MODEL 3

TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHILE DRIVING 25 MPH IN THE RAIN, THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT PULLED OVER AND NOTICED THAT THE REAR BUMPER AND REAR WHEEL HUBCAP ON THE PASSENGER SIDE HAD FALLEN OFF. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE FAILURE WAS DUE TO AN ACT OF GOD AND THEY WOULD CHARGE FOR TOWING THE VEHICLE TO A CERTIFIED COLLISION CENTER. THE CONTACT CALLED HER INSURANCE COMPANY AND THE VEHICLE HAD BEEN AT THE CERTIFIED COLLISION CENTER FOR OVER A WEEK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER REITERATED THAT AN OUTSIDE INFLUENCE CAUSED THE PARTS TO FALL OFF AND THEY WOULD NOT PAY FOR THE REPAIRS. THE CONTACT WANTED THE MANUFACTURER TO COVER THE COSTS WITH THE INITIAL WARRANTY SINCE THE VEHICLE WAS JUST PURCHASED IN JULY OF 2018. THE CONTACT SUSPECTED THAT THE PARTS BEING USED WERE OF INFERIOR QUALITY. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. *AS