NHTSA Complaint #11207660 — 2016 HYUNDAI ELANTRA

I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.