NHTSA Complaint #11207435 — 2015 HYUNDAI ELANTRA SERVICE BRAKES

Complaint Details

ODI Number	11207435
Vehicle	2015 HYUNDAI ELANTRA
Component	SERVICE BRAKES
Date of Incident	May 3, 2019
Date Filed	May 14, 2019
Mileage	53,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I BOUGHT MY 2015 HYUNDAI ELANTRA FROM THE CARMAX IN OAK LAWN ILLINOIS IN SEPTEMBER OF 2018 AND SINCE THEN I'VE EXPERIENCED A FEW PROBLEMS WITH THE VEHICLE AND CARMAX IS ONLY TELLING ME THAT IT WAS A PLASTIC BAG ON THE EXHAUST PIPE AND THAT IT WILL BURN OFF ON ITS OWN. I TOOK THE CAR INTO THEM ON APRIL 17, 2019 AND TODAY IS MAY 14, 2019 AND I'M ALMOST POSITIVE THAT IT DOESN'T TAKE A WHOLE MONTH FOR A BAG TO BURN OFF AN EXHAUST PIPE. ALSO I HAVE A COMPLAINT ABOUT MY BRAKE SYSTEM, WHEN I BRAKE THE CAR ACTS LIKE IT'S STALLING AND IT MAKES A CLICKING NOISE AS IF THE CAR IS ON ICE AND THE EXTRA BRAKE IS HELPING THE VEHICLE TO STOP. I KNOW THIS ISN'T SUPPOSED TO HAPPEN THIS WAY. I HAVE 3 CHILDREN THAT TRAVEL IN THIS VEHICLE EVERYDAY AND I CAN'T DRIVE A FAULTY VEHICLE AND SOMETHING HAPPENS TO THEM WHILE DRIVING IT.

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