NHTSA Complaint #11207376 — 2014 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11207376
Vehicle	2014 DODGE JOURNEY
Component	SEATS
Date of Incident	March 12, 2018
Date Filed	May 13, 2019
Mileage	63,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY 2014 DODGE JOURNEY HAS NEVER BEEN IN ANY KIND OF ACCIDENT. ONE DAY I CAME OUT TO MY PARKED JOURNEY AND NOTICED THE HEADREST ON THE PASSENGER SEAT POPPED OUT OF PLACE. THE PLASTIC BRACKETS THAT LATCH TO THE METAL BAR BROKE. I CONTACTED DODGE TO MAKE THEM AWARE OF THE ISSUE AND SAID THERE WAS NOTHING THEY COULD DO.

Related Complaints for the 2014 DODGE JOURNEY

Other SEATS Complaints

#11701536 — November 25, 2025 — While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.

#11608993 — August 16, 2024 — Head rest deployed without any type of impact

#11608126 — August 12, 2024 — I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest....

#11602081 — July 15, 2024 — As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force...

#11590845 — May 26, 2024 — Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

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