NHTSA Complaint #11207228 — 2012 GMC TERRAIN

WHILE DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ABOUT HALFWAY UP. AFTER PULLING OVER TO THE SIDE OF THE ROAD, WE DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE SEVERAL MILES WITH VERY LITTLE VISIBILITY UNTIL WE COULD FIND A SAFE PLACE TO PULL OVER TO TRY TO ACCESS THE SITUATION FURTHER. WE WERE 4 HOURS FROM HOME GOING ON A WEEKEND TRIP, ABOUT AN HOUR FROM OUR DESTINATION. WE HAD TO GET RAIN-X (SUGGESTED FROM THE AUTO ZONE WE WERE ABLE TO FIND) AND APPLY IT TO MAKE IT TO OUR DESTINATION. WE COULDN'T FIND ANY DEALERSHIPS WHO COULD HELP US ON THE WEEKEND, SO WE HAD TO HOPE FOR THE BEST DRIVING BACK HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD NO CHOICE SINCE WE WERE HOURS AWAY FROM HOME AND COULD NOT FIND ANY PLACE TO HELP US. UPON GETTING HOME, I TOOK THE TERRAIN TO OUR DEALERSHIP AND HAD TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAIN'S AND MY HUSBAND'S 2013 WAS RECALLED FOR THE EXACT SAME PROBLEM. I DO NOT UNDERSTAND HOW ONLY ONE YEAR CAN BE RECALLED WHEN IT IS CLEARLY A PROBLEM WITH ALL YEARS. IT SET US BACK $302.74 FOR THE REPAIR AND THAT WAS AFTER THE DEALERSHIP GAVE US A SMALL DISCOUNT.