NHTSA Complaint #11206845 — 2011 MERCURY MILAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11206845
Vehicle	2011 MERCURY MILAN
Component	STEERING
Date of Incident	May 8, 2019
Date Filed	May 10, 2019
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS THE RACK AND PINION NEEDING TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

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