NHTSA Complaint #11206114 — 2015 FORD C-MAX

AT APPROXIMATELY 46,000 MILES I WAS DRIVING ON A FREEWAY IN THE RAIN AND FELT THE STEERING WAS A LITTLE "JERKY" I THOUGHT IT WAS THE WET ROAD CONDITION AND WIND. A FEW MINUTES LATER AN ALERT POPPED UP ON THE DASHBOARD SAYING STEERING FAILURE AND TO PULL OFF ROAD SAFELY. I WASN'T FAR FROM THE FORD DEALERSHIP WHERE I PURCHASED THE CAR. AFTER A DIAGNOSTIC WAS DONE, I WAS INFORMED THAT IS WAS THE RACK AND PINION. THE DEALERSHIP QUOTED ME OVER 3,000.00 TO REPLACE. AFTER CONSULTING WITH MY RETIRED MECHANIC BROTHER AND ANOTHER MECHANIC FRIEND, THEY SUGGESTED I CONTACT FORD. IT TOOK OVER 3 WEEKS BUT FORD OFFERED TO TAKE ON PART OF THE COST. I WAS OUT OF POCKET $855.00 FOR THE REPAIR, BUT WAS ALSO WITHOUT A CAR FOR 3 WEEKS. I STILL FEEL THAT THEY SHOULD HAVE COVERED THE ENTIRE REPAIR. I HOPE THIS POST WILL HELP GENERATE A RECALL, AS I'VE SEEN OTHERS WHO HAVE HAD THE SAME ISSUE. I'M UNDER THE IMPRESSION THAT IF A RECALL IS ISSUED, I WILL BE REIMBURSED FOR THE MONEY I PAID FOR THIS REPAIR. EVERYONE I'VE SPOKEN TO WITH KNOWLEDGE OF CARS AND THEIR MECHANICS AGREE THAT THE RACK AND PINION SHOULD NOT GO OUT BEFORE AT LEAST 100,000. MILES.