NHTSA Complaint #11206057 — 2019 RAM 1500

ON THREE (3) DIFFERENT OCCASIONS BETWEEN FEBRUARY 25 AND APRIL 29, 2019 WHILE DRIVING THE VEHICLE ON AN OPEN HIGHWAY, TWICE ON THE INTERSTATE AND ONCE IN THE CITY, THE VEHICLE STARTED TO BOUNCE OUT OF CONTROL AND SHORTLY AFTERWARDS THE ALERT MESSAGE CAME ON THE SCREEN INDICATING THAT I SHOULD "SERVICE THE SUSPENSION SYSTEM IMMEDIATELY". THREE DIFFERENT TIMES I HAVE HAD TO RETURN THE VEHICLE TO THE DEALERSHIP DUE TO SUSPENSION PROBLEMS. EACH TIME THE VEHICLE JUST STARTED BOUNCING OUT OF CONTROL WHILE DRIVING AND SHORTLY AFTERWARDS THE ALERT WARNING MESSAGE CAME ON THE SCREEN INDICATING THAT I SHOULD "SERVICE THE SUSPENSION SYSTEM IMMEDIATELY". THE FIRST TIME IT HAPPENED THE SERVICE DEPARTMENT STAFF INDICATED "INSPECTED UNDER CARRIAGE AND FOUND A RUPTURED AIRBAG ON RIGHT REAR, NO PHYSICAL DAMAGE REPLACED RIGHT REAR AIRBAG ON SUSPENSION AND FILLED WITH NITROGEN. TEST DROVE TO VERIFY REPAIR". THE SECOND TIME THE SERVICE DEPARTMENT STAFF INDICATED "SCANNED VEHICLE FOUND DTC C152-2A/C1562 INCORRECT OPERATION OF PUMP, RIGHT REAR SPRING IS BROKEN, DUE TO HEIGHT SENSOR FAILURE". THIS IS THE THIRD INCIDENT AND THE VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT SINCE APRIL 29, 2019 (9 DAYS) FOR THE THIRD TIME WITH A SUSPENSION PROBLEM AND I HAVE NOT BEEN TOLD WHAT THE PROBLEM IS AND WHEN I WILL GET MY TRUCK BACK.