NHTSA Complaint #11206050 — 2018 RAM 2500

THE FCA HAS ISSUED A V06 RECALL FOR THE DRAG LINK ON MY VEHICLE. AS STATED IN THE RECALL, THE OUTBOARD STEERING LINKAGE JAM NUT MAY LOOSEN, ALLOWING ONE END OF THE DRAG LINK TO SEPARATE. I CHECKED MY TRUCK AND ONE JAM NUT WAS LOOSE. ACCORDING TO THE RECALL, IF THE TORQUE VALUES MEET REQUIREMENT, THE NUTS WILL BE WELDED TO THE ADJUSTER SLEEVE. IF THE TORQUE VALUES DO NOT MEET REQUIREMENT, THE DRAG LINK ASSEMBLY WILL BE REPLACED. I THEN CALLED MY DEALER AND HE CONFIRMED THAT THEY COULD NOT WELD IT. UNFORTUNATELY, HE ALSO STATED THAT NO REPLACEMENT PARTS WERE CURRENTLY AVAILABLE. SO WHERE DOES THAT LEAVE ME? I EMAILED THE FCA CEO AND EVENTUALLY WAS TOLD THAT I NEEDED TO DRIVE THE TRUCK TO THE DEALER FOR INSPECTION. I WAS APPALLED THAT I WAS SUPPOSE TO DRIVE THE TRUCK WITH A LOOSE DRAG LINK AND THAT THEY COULDN'T DO ANYTHING ELSE TO HELP ME UNTIL I DID SO. I EVEN SENT THEM PICTURES OF THE LOOSE DRAG LINK, YET THEY WILL TAKE NO ACTION. I DO NOT WANT TO PUT MY LIFE, OR THE LIVES OF FAMILY MEMBERS AT RISK TO DRIVE THE TRUCK IN TO BE TOLD THE SAME THING I WAS OVER THE PHONE. SOME PEOPLE HAVE POSTED ONLINE THAT THEY HAVE BEEN REIMBURSED FOR AN AFTERMARKET DRAG LINK OR THE DEALER HAS REPLACED THE DRAG LINK WITH A NEWER VERSION. I'M HOPING TO HAVE ONE OR THE OTHER DONE.