NHTSA Complaint #11205847 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING OUT OF A PARKING LOT, A WHINING SOUND WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL. IN ADDITION, THE STEERING COLUMN MADE A POPPING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, WHILE DRIVING AND MAKING LEFT TURNS, THE WHINING AND POPPING NOISE OCCURRED. THE VEHICLE WAS TAKEN TO VIVA FORD (LOCATED AT 5550 N DESERT BLVD, EL PASO, TX 79912, (915) 834-2800) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER HUB ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER LEAVING THE DEALER. THE CONTACT IMMEDIATELY CALLED DEALER AND SHE WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: CAS21646401-Y3N9W3. THE APPROXIMATE FAILURE MILEAGE WAS 59,500.