NHTSA Complaint #11205822 — 2003 BMW Z4

TL* THE CONTACT OWNS A 2003 BMW Z4. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TAYLOR BMW (4180 WASHINGTON RD, EVANS, GA 30809, (706) 868-6400) AND THE CONTACT WAS INFORMED THAT THE WARRANTY HAD EXPIRED; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT LATER RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY WERE EXTENDING THE WARRANTY TO 15 YEARS WITH UNLIMITED MILEAGE. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER WANTED TO CHARGE A DIAGNOSTIC FEE AND THE CONTACT REFUSED. THE DEALER CALLED THE MANUFACTURER, BUT THE CONTACT NEVER HEARD BACK FROM THE DEALER. ON APRIL 26, 2019, THE CONTACT CALLED THE MANUFACTURER TO GET AN UPDATE AND WAS INFORMED THAT HE WOULD BE CALLED BACK. THE CONTACT HAD NOT RECEIVED A RETURN CALL. THE FAILURE MILEAGE WAS 20,000. *BF CONSUMER STATED DEALER IS NOT HONORING THE WARRANTY. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB