NHTSA Complaint #11205680 — 2010 CHEVROLET TRAVERSE

2010 CHEVROLET TRAVERSE 130K MILES(TOLD IT IS IN KIL.) 2ND OWNER. ALL OIL CHANGES AND SERVICES DONE. 2 MAJOR ISSUES. SUV MADE LOUD NOISE AND LOST ALL CONTROL OF STEERING AND OTHER FUNCTIONS AND CAR SHUT DOWN WHILE ON A FREEWAY, GOING HIGH SPEEDS, WHILE TRAVELING WITH 3 CHILDREN. ALMOST HIT FROM BEHIND BY 2 CARS. WAS TOLD BY GM SERVICE CENTER THAT THE TIMING CHAIN FELL OFF/MECHANICAL FAILURE DUE TO SKIPPING. OTHER COMPONENTS DAMAGED AND ALL NEEDS TO BE REPLACED. DOES NOT SEEM RIGHT FOR THE TIMING CHAIN TO FALL OFF. SEEMS TO BE A MECHANICAL DEFECT, NOT NORMAL WEAR AND TEAR. CALLED GM CS SEVERAL TIMES TO EXPLAIN RECENT ISSUES AND WORRY OF SAFETY AND RELIABILITY DUE TO MULTIPLE REPEATED TIMING CHAIN FAILURES ON SAME VEHICALS WITH SAME OWNERS ON 2010 AND NEWER TRAVERSE. TOLD BY CS NO WARRANTY NO RECALL SO CAN'T HELP. SERVICE MANAGER REQUESTED ASSISTANCE FROM GM FOR REPAIRS AND IT WAS DENIED. I CALLED GM AGAIN, WAS TOLD THEY WOULD COMMUNICATE WITH SERVICE CENTER AND CALL ME BACK LATER THIS WEEK. PRIOR THE POWER STEERING FAILED TWICE WITHIN MONTHS. REPAIRED POWER STEERING TWICE AS WELL AS POWER STEERING RACK. FIRST FAILURE WE ALMOST CRASHED WHILE ON A CIRCULAR ICY ON RAMP TO FREEWAY WITH 3 CHILDREN BECAUSE OF SUDDEN LOSS OF CONTROL. CALLED GM ABOUT POSSIBLE DEFECT AND CONCERNS FOR SAFETY. TOLD NO WARRANT NO RECALL. RECENTLY FOUND OUT THERE IS A SPECIAL PAYOUT FOR ISSUES. WAS TOLD WE COULD BE REIMBURSED. POSSIBLE UNDERLAYING UNDETECTED DEFECTS TO TIMING CHAIN AND POWER STEERING NEED TO BE ADDRESSED BEFORE FATAL CRASHES OCCUR.