NHTSA Complaint #11205221 — 2015 KIA SOUL

ONE DAY I HEARD A RATTLING NOISE WHILE DRIVING. THE NEXT DAY, THE NOISE TURNED INTO A VERY LOUD TICKING/KNOCKING SOUND. I KEEP MY OIL CHANGED EVERY 3000 MILES SO IT COULD NOT BE THAT THERE WAS NOT ANY OIL IN THE VEHICLE. I HAD IT TOWED TO THE DEALERSHIP AS I WAS AFRAID TO DRIVE IT BECAUSE I HAD HEARD THAT THE CARS WERE CATCHING ON FIRE. I INQUIRED ABOUT THIS AND WAS TOLD THERE WERE NOT ANY OPEN RECALLS ON ENGINE DAMAGE WITH KIA SOULS AND A DIAGNOSTIC WOULD BE PERFORMED. A FEW DAYS LATER I WAS INFORMED THAT THE ENGINE WAS GONE AND ADVISED $6800 TO REPAIR. THE FUNNY THING IS I HAVE BEEN ASKED REPEATEDLY, HOW WOULD THE ENGINE GO OUT IN A 4 YEAR OLD CAR? I WAS ALSO ADVISED THAT THERE WAS NO WARRANTY REMAINING ON THE CAR FROM THE MANUFACTURER AS I WAS THE SECOND OWNER OF THE VEHICLE AND THE WARRANTY ENDED AT 60,000 MILES. IRONICALLY, MY ENGINE FAILED AT 68,729. NOW, I'M STUCK WITH A CAR THAT DOESN'T RUN AND OWE ALMOST $10000 ON IT. I AM BEYOND HEATED WITH ANGER. I CAN'T TRADE IT DUE TO THE NEGATIVE EQUITY AND IT COSTS MORE TO REPAIR IT THAN WHAT THE CAR IS ACTUALLY VALUED AT.