NHTSA Complaint #11204999 — 2013 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11204999
Vehicle	2013 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	April 13, 2019
Date Filed	May 1, 2019
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

CARS TRANSMISSION FAILED WITH ONLY 33,000 MILES ON THE CAR! I THINK THERE IS AN ELECTRICAL PROBLEM WITH THE CAR BECAUSE THE BATTERY AND THE INTERNAL COMPONENTS FAILED AT THE SAME TIME! BOTH TIMES I WAS DRIVING THE CAR AND MOVING FORWARD WHEN THE CAR STALLED OUT BOTH TIMES, THE SECOND TIME I HAD JUST LEFT FORD WITH THE VEHICLE AND THEY SAID IT WAS FIXED WHEN IT STALLED OUT AGAIN IN FORWARD MOTION, THIS TIME I HAD THE CAR TOWED BACK TO FORD AND IT'S BEEN SITTING THERE SINCE APRIL 13TH AND TODAY IS MAY 1ST AND FORD HAS NOT RESPONDED BACK TO ME TO RESOLVE THE ISSUES WITH THE CAR? I HAD THE CAR TOWED TO A TRANSMISSION PLACE ON 4/30/2019 THAT IS ONLY CHARGING ME $3,100 FOR A REBUILT TRANSMISSION WITH A 2 YEAR 24,000 MILE WARRANTY AND FORD WANTED $7,400 TO PUT A REBUILT TRANSMISSION IN THE CAR? HMMMMM WHAT WOULD YOU DO? CUSTOMER SERVICE AT FORD IS SLOOOOOOW TO SAY THE LEAST? IT'S BAD ENOUGH I'VE GOT A CAR WITH ONLY 33,000 MILES ON IT AND WITH AN INTERNAL TRANSMISSION ISSUE AND THAN FORD WANTS ME TO WAIT UNTIL WHEN TO RESPOND BACK WITH A SOLUTION?

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