NHTSA Complaint #11204992 — 2013 MERCEDES-BENZ E350

SUSPENSION issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number	11204992
Vehicle	2013 MERCEDES-BENZ E350
Component	SUSPENSION
Date of Incident	December 28, 2018
Date Filed	May 1, 2019
Mileage	1,000,000 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.

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