NHTSA Complaint #11204924 — 2014 HONDA PILOT

CAME BACK HOME FROM DRIVING A FEW MILES TO FIND PAINT MISSING BETWEEN THE WINDSHIELD AND MOON ROOF OF OUR 2014 HONDA PILOT. I'VE TAKEN IT TO OUR LOCAL HONDA DEALERSHIP AND SERVICE CENTER WHICH HAS BEEN ANYTHING, BUT HELPFUL IN TRYING TO GET THIS REMEDIED. THEY HAD ME TAKE IT TO THEIR SERVICE CENTER FOR A QUOTE WHICH THEY THEN SENT TO HONDA CORPORATE AND TOOK 6 WEEKS TO HEAR SOMETHING BACK. THEY'VE TOLD ME THEY'D COVER 70% OF THE COST TO REPAIR WHICH LEFT ME WITH A LITTLE OVER $550 +TAX TO COVER OUT OF MY OWN POCKET WHICH IS RIDICULOUS GIVEN THAT THIS IS OBVIOUSLY A PAINT DEFECT. MY CAR HAS VERY LOW MILEAGE (48K) AND FOR A LOT OF THE LIFE GARAGE KEPT. BASICALLY SINCE IT FALLS OUTSIDE OF WARRANTY THEY WON'T COVER ALL OF IT IS WHAT I'M TOLD, WHICH I GET FOR MECHANICAL ISSUES THAT MAY ARISE, BUT NOT FOR WHAT'S OBVIOUSLY A DEFECT IN THEIR PAINTING. I'VE REACHED BACK OUT TO THE SERVICE MANAGER ASKING FOR THE REGIONAL CORPORATE REPRESENTATIVE, BUT HAS NEVER REACHED BACK OUT.