NHTSA Complaint #11204707 — 2016 FORD ESCAPE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11204707
Vehicle	2016 FORD ESCAPE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	January 24, 2019
Date Filed	April 30, 2019
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

JAN. 24, 2019 POWER STEERING ASSIST LIGHT CAME ON HAD NO POWER STEERING. CONTACTED LANGLADE FORD IN ANTIGO, WI TOOK IT THERE THEY TOLD ME I HAD TO REPLACE THE EPAS COMPLETE SYSTEM AND IT WAS DONE ON FEB. 1, 2019 AT COST OF $1683.41 AS MY 3 YEAR WARRANTY HAD EXPIRED. I WROTE TO FORD IN DEARBORN, MI ABOUT IT, AND RECEIVED A LETTER FROM THEM ON MAR. 8, 2019 THEY STATED "COMMENTS WERE RECEIVED, DOCUMENTED AND SENT TO THEIR APPROPRIATE DEPARTMENT". THEY NEED TO HAVE A RECALL ON THIS AS IT IS A SAFETY ISSUE AND LUCKILY I WAS ABLE TO DRIVE IT AT ALL WITH NO POWER STEERING I AM FORTUNATE IT DID NOT LOCK UP ON ME. THANK YOU FOR LETTING ME SUBMIT THIS, I KNOW I AM NOT THE ONLY ONE THAT'S HAD THIS PROBLEM.

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